Privacy Policy

SOLSHIELD is operated by Xilong International Trading Limited (熹隆国际贸易有限公司), a company registered in Hong Kong. References to "we", "us", or "our" in this policy refer to this entity.

Our business address is: Lot 5674 Jln Desa Pujut, Bandar Baru Permyjaya Tudan, Lor 5-1A, Miri, 98000, Malaysia.

For any privacy-related enquiries, contact us at cryptootc123@gmail.com.

We collect information you provide directly to us, including:

• Account information — name, email address, password
• Order information — billing address, shipping address, phone number, payment details (processed securely by Shopify Payments)
• Communications — messages you send us via email, live chat, or contact forms

We also automatically collect certain technical data when you visit our store:

• IP address, browser type, operating system
• Pages visited, time spent on pages, referring URLs
• Cookie and session data (see Section 5)

We use the information we collect to:

• Process and fulfil your orders, and send order confirmations and shipping updates
• Manage your customer account and provide customer support
• Prevent fraud and ensure the security of our store
• Improve our website, products, and services
• Send promotional emails and offers (only with your consent — you may opt out at any time)
• Comply with applicable legal obligations

We will never sell your personal data to third parties.

We may share your information with trusted third parties only as necessary to operate our business:

• Shopify Inc. — our e-commerce platform provider (hosts and processes order/payment data)
• Shipping & logistics partners — to deliver your orders (e.g. Pos Malaysia, DHL, J&T)
• Payment processors — Shopify Payments, PayPal, or other gateways to process transactions
• Marketing tools — analytics and email platforms (e.g. Google Analytics, Klaviyo) used under data-processing agreements

All third parties are required to handle your data securely and only for the purposes we specify.

Our store uses cookies — small text files stored on your device — to provide core shopping functionality (cart, session), remember your preferences, and analyse traffic patterns.

• Essential cookies — required for the store to function (cannot be disabled)
• Analytics cookies — help us understand how visitors use our site
• Marketing cookies — used to show relevant ads on platforms like Meta and Google

You can control or disable non-essential cookies through your browser settings at any time. Note that disabling cookies may affect some functionality of the store.

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by law. Order records are typically retained for 7 years for accounting and legal compliance purposes.

If you request deletion of your account or data, we will erase your personal information within 30 days, except where we are required by law to retain it.

You have the right to:

• Access — request a copy of the personal data we hold about you
• Correction — ask us to correct inaccurate or incomplete data
• Deletion — request that we delete your personal data ("right to be forgotten")
• Opt out — unsubscribe from marketing communications at any time via the link in our emails
• Portability — receive your data in a structured, machine-readable format

To exercise any of these rights, please contact us at cryptootc123@gmail.com. We will respond within 14 business days.

We implement industry-standard security measures to protect your data, including SSL/TLS encryption on all pages, secure payment processing via Shopify's PCI-DSS-compliant infrastructure, and restricted internal access to personal data.

While we take all reasonable precautions, no method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password for your account.

Our store is not directed at children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us immediately and we will delete it promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by updating the "Last updated" date at the top of this page. Continued use of our store after changes constitutes your acceptance of the updated policy.